Green Energy Services
AGR Group is a pioneer in the energy support services industry. Since 2002, we’ve dedicated our entire business focus to helping our clients reach their target market, and offer innovative products on their behalf.
We were there in the earliest days of deregulation, in New York and Texas and Ohio, helping upstart entrepreneurs find their way to organic growth through outbound telemarketing.
Fast forward a decade, and our clients include some of the largest energy companies in North America, and our services have expanded to multiple channels, inbound customer service, and third-party verification.
We’ve had millions of conversations with residential and small commercial customers about energy, alternative choices and the changing environment. The dialog is evolving toward a greater concern for renewable energy sources. There is a growing opportunity to bring suppliers, utilities, entrepreneurs and consumers together to leverage new technologies and soften our collective impact on the planet.
AGR Group’s Green Energy Services makes those connections. We know the energy industry, and we speak the customers’ language.
Let us convey your vision for a renewable future to an audience eager for new alternatives. Contact us for a free consultation.
Renewable Energy Certificates
Every month, more customers ask us about green energy products. Our best answer is in the form of Renewable Energy Certificates, or RECs.
So what are RECs, exactly?
Renewable energy generators (in the Midwest and Texas, that usually means a wind farm) feed the physical electricity they generate into the power grid. Once it goes into the pool, however, it’s indistinguishable from all the other electrons generated from conventional sources. It’s impossible to track the specific “green” electrons from the point of generation to the point of use.
The RECs provide a certified exchange program that balances green production with green usage. Green generators create one REC for every megawatt hour of electricity they place on the grid. Once the physical electricity from those generators gets mixed into the grid, it’s no longer considered “green,” but the purchase of the corresponding certificates, sold by AGR Group and its clients, ultimately drives increased production and innovation in renewable energy.
As the US Dept. of Environmental Protection describes it, “The REC product is what conveys the attributes and benefits of the renewable electricity, not the electricity itself.”
Check out their chart below, or here for more info.
Solar power is the feel-good news story of the energy world. Headlines touting falling costs and rising installations are gathering attention from politicians, policy makers and entrepreneurs.
It seems as though we’ve been hearing about the coming of solar power for decades, but its time has finally arrived. AGR Group and its partners are positioned to help bring solar to the mainstream.
Consider the following facts from The Solar Energy Industries Association.
AGR Group helps connect third party solar installers with residential and commercial customers who are interested in reducing their dependence on fossil fuels and the volatile energy markets.
Community Choice Aggregations
Community Choice Aggregations are an increasingly popular vehicle for providing homeowners and businesses with green-energy options. The effort involves public education and continued customer care, and AGR Group can help.
The concept of a municipal aggregation for the collective purchase of energy began in Massachusetts in the mid-1990s. The idea is to leverage the combined buying power within a jurisdiction (city, county or region) to secure a lower price for its consumers. The system generally relies on opt-out participation, which means a resident or small business is “in” unless it chooses otherwise. Community Choice Aggregations (CCA) are allowed by law in Massachusetts, Ohio, California, New Jersey and Rhode Island.
Aggregations traditionally have been designed to simply lower costs, but with increasing awareness of climate change and demand for renewable energy’s, CCAs are taking on a distinctively green tint. The movement is especially prevalent in California, where several recent aggregations have resulted in a residents’ ability to choose from a variety of energy packages containing various amounts of renewable energy.
While the incumbent utility continues to provide for delivery of the energy, as well as billing and emergency response, the municipality is responsible for a much of the customer communication and inbound information requests.
AGR Group’s Customer Service team is uniquely qualified to support aggregation efforts. Our dedicated team of representatives is trained to handle all manner of energy inquiries, including program rates, green tariffs, enrollment procedures and billing questions.
Our state-of-the art call center technology can interface with a variety of external systems, and our custom-designed reporting and web portal access allows for immediate campaign status updates.
AGR Group is your CCA support solution.
What started in 2002 as an outbound telemarketing operation with a dozen employees on card tables using hand-dialed phones has grown into the most prolific customer acquisition team in the industry. With more than 1,500 total employees in three call centers and multiple field offices, AGR still relies on what made them successful in the first place: delivering quality customers to its clients at a reasonable cost.
AGR Group is about sales culture, individual accountability, worth ethic and team pride. Back in 2002, its founders walked the sales floors, motivating and coaching the sales reps. Today, they still do.
Evolving beyond the sales process, AGR Group now offers full outsourcing of all energy related customer needs:
As you get to know AGR Group, we know you’ll be impressed with the level of dedication to the client, the industry knowledge, the pure sales ability and the back office data handling. Whatever your needs in the retail energy arena, AGR Group can be an invaluable partner.
To learn more about AGR Group, visit our website.